Terms of service

TERMS & CONDITIONS

Last Updated: 01/06/2026

Welcome to CRYSTALS BY SEEMAA.
These Terms & Conditions govern your use of our website, products, and services. By accessing or using this website, you agree to comply with and be bound by the terms stated below.

If you do not agree with any part of these Terms, please do not use our website.

1. COMPANY INFORMATION

Business Name: CRYSTALS BY SEEMAA
Website: [YOUR WEBSITE URL]
Email Address: [YOUR SUPPORT EMAIL]
Contact Number: 9820579677
Business Address: Andheri West, Mumbai, 400058

Throughout this document, the terms “Company”, “We”, “Our”, and “Us” refer to CRYSTALS BY SEEMAA , and “You”, “User”, or “Customer” refers to any person accessing or using this website.

2. ACCEPTANCE OF TERMS

By accessing this website and placing an order, you confirm that:

You are at least 18 years old
You are legally capable of entering into binding agreements
You agree to follow all policies, terms, and conditions mentioned on this website

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

3. PRODUCTS & SERVICES

We strive to display product images, descriptions, colors, and details as accurately as possible. However:

Actual product colors may vary slightly due to screen settings
Handmade or natural products may have slight variations
Product availability may change without notice

We reserve the right to discontinue or modify products at any time.

4. ORDER POLICY

All orders are subject to availability and acceptance
We reserve the right to refuse or cancel any order at our sole discretion
Incorrect pricing, technical errors, or suspicious activity may result in order cancellation

Once an order is placed, you will receive confirmation via email, SMS, or WhatsApp.

5. PAYMENT TERMS

We accept payments through secure third-party payment gateways.

Accepted Payment Methods:

UPI
Debit/Credit Cards
Net Banking

All prices listed on the website are in [INR].

We reserve the right to change pricing at any time without prior notice.

6. SHIPPING & DELIVERY

Orders are generally processed within [X–X BUSINESS DAYS]
Delivery timelines may vary depending on location and courier service
Delays caused by courier companies, weather conditions, or unforeseen events are beyond our control

Customers are responsible for providing accurate shipping information.

7. NO RETURN & NO REFUND POLICY

All purchases made on Crystals by Seema are final.

We do not accept:

Returns
Exchanges
Refund requests
Order cancellations after dispatch

Refunds or replacements will only be considered if:

Wrong product delivered
Product received damaged
Item missing from package

To claim such issues, customers must contact us within [24/48 HOURS] of delivery with:

Order ID
Clear product photos/videos
Unboxing video proof

Without proper proof, claims may not be accepted.

8. INTELLECTUAL PROPERTY RIGHTS

All website content including:

Logos
Images
Videos
Graphics
Product names
Text content
Website design

are the intellectual property of CRYSTALS BY SEEMAA and may not be copied, reproduced, or distributed without written permission.

9. USER CONDUCT

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to our systems
Upload harmful or malicious content
Copy or misuse website materials
Engage in abusive, threatening, or fraudulent activity

Violation of these rules may result in termination of access to our website and services.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of external websites.

Users access third-party links at their own risk.