Privacy policy

Privacy Policy

Last Updated: May 28, 2026

At Crystals by Seemaa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or use our services.

By using our website and services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Payment and transaction details
Account information (if you create an account)

Shopping & Website Activity

We may collect information about:

Products you view or add to cart
Purchases, returns, or exchanges
Wishlist activity
Website browsing behavior
Device and browser information
IP address and usage data

Communication Information

If you contact us, we may collect the information you share in emails, messages, or support requests.

2. How We Collect Information

We collect information:

Directly from you when you place an order, create an account, or contact us
Automatically through cookies and website technologies
Through Shopify and trusted service providers that help us operate our store

3. How We Use Your Information

We use your information to:

Process Orders

Confirm and fulfill orders
Arrange shipping and delivery
Process payments, returns, and exchanges

Improve Your Experience

Personalize your shopping experience
Save preferences and shopping activity
Improve website performance and services

Communication

We may contact you regarding:

Orders and delivery updates
Customer support
Account-related notifications

Marketing

With your permission where required, we may send:

Promotional emails
Product updates
Offers and marketing communications

You can unsubscribe from promotional emails anytime.

Security & Fraud Prevention

We use information to:

Protect customer accounts
Prevent fraud and misuse
Maintain website security

Legal Requirements

We may use or disclose information if required by law or to protect our legal rights.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:

Shopify, which powers our online store
Payment providers
Shipping and fulfillment partners
Website analytics and marketing tools
Service providers helping us operate our business

These partners use your information only as needed to provide their services.

5. Shopify & Third-Party Services

Our store is hosted on Shopify. Shopify may collect and process information to help operate and improve the shopping experience.

To learn more about Shopify’s privacy practices, please visit Shopify’s Privacy Policy.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze website traffic
Provide personalized content and advertising

You can manage cookie settings through your browser.

7. Children's Privacy

Our services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has shared personal information with us, please contact us so we can remove it.

8. Data Security & Storage

We take reasonable steps to protect your information. However, no method of internet transmission or storage is completely secure.

Please avoid sending sensitive information through unsecured channels.

We keep your information only as long as necessary to:

Provide services
Maintain records
Meet legal and business requirements

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Receive a copy of your data
Manage marketing preferences

To exercise these rights, contact us using the details below.

10. International Data Transfers

Your information may be processed or stored outside your country, including by Shopify and service providers, in accordance with applicable privacy laws.